Particular Terms of Rent
Below is the rate applicable to your booking. Other rates, subject to different terms and conditions, are available both at our offices and by telephone or fax.
1.Rental Age Minimum from 21 years old, it depends on the car category. Maximum from 79 years old.
2.TAX / VAT Tax 20% included Document Required Passport or ID Card, driving license and a valid credit card.
Means of Payment
1.When picking up the vehicle, the presentation of a single credit in the name of the title holder of the rental contract will be required in order to provide a deposit for the fuel tank and, where necessary, for the vehicle excess. This card will also be used to pay the costs of car rental, fuel and other local extras. The main driver of the car rental contract must be the cardholder of one of the following valid cards: MasterCard, VISA, Union Pay and American Express.
2.Payment at the counter with contactless technology, virtual cards, prepaid cards, Diners Club, Postepay, Gift cards will not be accepted. It is possible to pay with one card (rental + fuel + extras) and leave the Deposit/Excess with a different card (both card holders must be at the rental desk during the arrangement of the rental agreement).
FOREIGN EXCHANGE RATE
All automatic refunds (unused fuel, deposit...etc.) are always made in Turkish Lira (even if the customer was originally charged in a different currency on collection) and consequently the customer will have to take responsibility for the possible expenses involved (bank commission charges...etc.).
3.Advance Booking Period The minimum advance booking period will be 12 hours prior to pick up. All bookings/changes/cancellations must be made through our automatic booking system. However, please send last minute bookings (within 1 hour of pick-up) directly to our city center and off-airport locations.
Conditions
1.Length of Rental
The car hire contract may have a maximum duration of 99 days.
Bank Holidays
Be careful when renting during Bank Holidays, the operating hours are equal as the other days of the week
2.National One way
National One way is allowed with an extra charge to be paid at the desk. You can see the one way service fees when booking a car.
Traveling Abroad (Outside Turkey Border)
Traveling Outside Turkey is NOT ALLOWED
Express / Priority Check-In Service
The customers, who purchase this service, will have the advantage of not having to wait to pick up the car. We will have a priority check-in service for immediate pick-up. The cost of this service is 20 EUR per booking. Our representative will meet you at the airport passenger exit gate and take you to your vehicle. You will be able to continue your trip without having to deal with the office or procedures. Please make sure that you have entered all personel information during the creation of Reservation.
RENTAL AGREEMENT CONDITIONS:
Limited Mileage / Km
If the mileage/ KM is limited (Some vehicle groups have a km limit), an extra cost may apply for each additional mileage/KM made.
CDW - Collision & Damage Waiver & Vehicle Theft Coverage with Excess - Included in the Rate
Not covered under the included cover: Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi (transportation), Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement Keys, Copy of the key and delivery of the key to the closest Beecar location, Damage to oil sump, Catalytic convertor, Radiator, a new deposit if a replacement vehicle is needed and Repair Period. Please see more in the Optional Covers Section.
Automobile Cover & Supplementary Civil Liability Cover - Included in the Rate
The rental rates include Compulsory Automobile Cover and the Supplementary Civil Liability cover for the damage, involving third parties, arising from use and circulation of the vehicle.
TPL - Third Party Liability- Included in the Rate
Third-Party Liability Insurance is added to the rental price. The Third Party Liability Insurance covers property damages, caused by our clients driving our vehicles to third parties in a maximum amount of 200000 TRY. In case of body injuries, caused by our clients driving our vehicles to third parties, the insurance coverage is 1800000 TRY and per accident it covers up to 9000000 TRY
Booking Extension Period
The collaborator must send any vehicle hire extension to Beecar to the corresponding location/airport by email: info@beecarrental.com (the location has to confirm or deny the extension). The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract.
The customer may also travel in person to the closest Beecar location in order to make the necessary adjustments to the rental contract.
Rental periods can be extended by text and voice message. If for any reason the rental period cannot be extended, then the customer is obligated to return the rental Vehicle at the location, time and date agreed upon on the rental contract.
IMPORTANT: For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made.
The extension cannot be sent as a new booking.
It will always be an extension of an existing contract. The car hire contract may have a maximum duration of 99 days. After 99 days, a new contract is required. When a customer needs a vehicle for a rental longer than 99 days, we will have the following option:
MAKE A NEW CONTRACT
●A new booking has to be made applying the rate at the time the booking is confirmed and according to the pick-up date of the new booking (it is NOT possible to use the rate applied to the previous booking/contract);
●A new vehicle will be provided (the previous vehicle is returned);
●The local extras have to be paid again in the new contract (Additional drivers, Additional covers, Diesel…etc.);
●The fuel tank of the new contract/vehicle has to be paid; In the event the vehicle is returned later than the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the customer will be responsible for an extra day's rental. Customers who abandon Beecar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Beecar Rental for the transport of the vehicle to the agreed upon dropoff location, as well as the corresponding daily rental charges.
Grace / Courtesy Period
Beecar gives a 59 minutes grace period for the drop-off of vehicles without any additional costs to the customers. Therefore, Beecar permits customers to return their rental vehicles up to 59 minutes later than the time stated on the rental contract.
Early Return
If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rental contract, Beecar will not refund the customer for unused days If there are 3 days or less left until the agreed return date. If the agreed return date is 3 days or more, the daily rental fee will be recalculated based on current prices and a refund will be made if it is less than the originally paid fee. Current prices are applied from the first day of the rental.
Last Minute Cancellation
Cancellation is free of charge up to 48 hours before the pick-up time. For cancellations made from 48 hours to pick up time a cancellation fee of one day cost will be applied.
No Show Condition
A ‘no-show’ occurs for the following reasons:
●Customer didn't inform us about the cancellation with, at least, 24 hours in advance to pick-up time.
●Customer failed to pick up the car at the arranged time and date of the booking and, in any case, beyond 6 hours from that time.
●Customer failed to provide the documentation that’s required to pick up the car.
●Customer failed to provide a credit card in the main driver’s name with enough available funds on it.
●Customers fail to fulfill the requirements set out at our T&C´s. In the event of any of the above: Beecar reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such cases, unless the car rental has been canceled at least 48 hours in advance, the rental Net price / Retail price will be billed. Reservations are marked as a No-show after 2 hours from the original pick-up time (all categories).
VEHICLE CONDITIONS
Availability The special groups, depending on the availability, will be confirmed or denied. You will receive the response of our automatic system in the same period of time used for the free sale groups.
Fuel Policy - Diesel Option & Full to Full Tank
In the case a customer would prefer a diesel vehicle, they can request it at rental desk with an extra charge or on spot however we can not guarantee the availability.
Full Fuel SDC/CRS: The Classic Return System: This option includes a full tank of fuel and must be paid on collection of the vehicle. If the vehicle is not returned with a full tank, the unblock of the amount paid will have a deduction equal to the value of the missing liters of fuel plus a *refueling penalty fee. If the vehicle is returned full, the block amount will be released.
Lost Vehicle Document
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car), we will proceed to charge this fee. The cost of this fee will be as follows: 50 EUR per vehicle.
Lost Vehicle Key
If a customer loses the vehicle key, we will proceed to charge for Customer 500 EUR per vehicle.
Lost of the Vehicle Plate
If a customer returns a vehicle and the car plate is not in the car (after checking the car), we will proceed to charge this fee. The cost of this fee will be as follows: 50 EUR per plate.
Fines
In case of breach of the duty, to respect all the laws and regulation governing the circulation of the vehicles, as proved by service/communication to us of the report for an administrative sanction from the competent Authorities (such as Police, Entities governing the expressway; port authorities, etc.) the customer shall pay us, a penalty (Fine Administration Charge of 20 EUR in addition to the fine or toll to which it relates. The customer is fully liable to pay such fines or tolls. In these cases, when possible, the Hirer will request that the relevant Authority serve the report directly to the customer, otherwise, the Hirer will pay the relevant fines and then we will charge the customer with those fines together with the applicable penalty.
Substitution Vehicle
In the cases of an accident or Vehicle breakdown, a new deposit will be necessary for the collection of a substitution vehicle. The deposit will not be necessary for any customers who have contracted the optional Premium Cover Package.
Abandoned Vehicle
Customers who abandon Beecar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Beecar Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the corresponding 700 EUR per rental penalization fee.
Accident Administration Fee
We charge a fee of 40 EUR to the clients when they are involved in an accident (File proceedings) and have NOT taken our Super or Premium Cover.
Undelivered Accident Report
If a customer is involved in a car accident and the Accident Report is not provided, the whole amount of damage will be applied (including vehicles with no coverage ‘all vehicles are covered with CDW coverage). Please, keep in mind that the additional covers Premium, or Super do not waive this fee. This fee is always applied if the Accident Report is not provided regardless of the additional covers taken.
Special Cleaning Service
A charge for 50 EUR will be applied if the returned car requires special cleaning.
Penalty for smoking
Smoking is strictly prohibited in the rented vehicle. If it is detected that there is smoking in the vehicle, the renter will pay for the complete disinfection and cleaning of the vehicle for a minimum of 150 EUR, regardless of whether there are cigarette burns on the seats and upholstery.
Negligence
The use not permitted includes and is not limited to the following cases mentioned by way of example:
●Pushing or towing another vehicle.
●Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, etc.
●Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
●Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
●Negligent behavior when the vehicle’s indicators show an alert that customers state are known to them when they sign the agreement.
●Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
●The transport of individuals or goods for which the customers receive direct or indirect payment.
●Sub-leasing the vehicle.
●Using the vehicle for unlawful activities.
●Transporting a number of passengers and amount of luggage not authorized for the vehicle concerned.
●Manipulation of the odometer. Customers must report any malfunction of the odometer to Beecar immediately.
●Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
●Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
●Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
●Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
●Reckless driving.
●Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
●Driving against the traffic regulations.
●The vehicle is driven by a person who is not authorized to do so in the agreement, as either a customer and/or a supplementary driver.
●Continued use of the vehicle after the rental period has ended.
Roadside Assistance / S.O.S Department
S.O.S / Roadside Assistance must be notified immediately on: Tel.+905302495233
if:
Accident /Breakdown/Theft/Traffic Offense
The rental vehicle must never be removed from the place of accident until police report has been completed and Beecar has been notified. In case of any accident involving your rental car, you must immediately contact the nearest police station and obtain an accident report. The report should clearly state if you were driving under the influence of alcohol or drugs. If you do not report the accident to the police and comply with the requirements under the country's law, the insurance may become invalid. It is mandatory that you also report any accident or damage to the car rental company. In case of other damages to the rental car, the above procedure should also be followed. If the vehicle is damaged while parked you have to report the damage to the car rental company before the car is moved. In case of theft, it is mandatory that you immediately inform the car rental company, file a police report and then give a copy of this document to the car rental company. Car documents and keys must be handed to the car rental company. In general, the client must IMMEDIATELY report all damages to the car rental company.
INSURANCES
Basic Protect
CDW and TP with an excess is included in the daily rental price and the renter has an excess amount varying according to the vehicle group. In case of any damage to the vehicle during the rental period, the renter is obliged to pay this amount up to the excess amount, regardless of the type of damage or defect. In case of any damage or accident that may occur in the car during the rental period, the renter has financial responsibility up to the deposit amount. Damages to the tire, glass and interior parts of the car that may occur out of an accident are the responsibility of the user.
*When Premium or Super Cover is purchased, deposit and excess amounts will be reduced.
Customer Liability
In the event of Vehicle damages and/or theft (full vehicle or vehicle accessories), the customer will be liable up to the excess amount shown in this column. Customers will only be required to pay an additional amount in cases of negligence, unauthorized use of the vehicle, breach of the general terms & conditions, etc. Amount to Block This will be the amount to block as a guarantee although the full liability of the customer is always the amount shown in the previous columns.
ADDITIONAL INSURANCES COVERAGES
Super Coverage
By purchasing this cover, The excess amount of the vehicle drops down to 0. A deposit corresponding to liability will be maintained in case of damages on tires, windows, undersides and/or roof which is not covered in the package. Body damages that may occur on one side, when parked or while parking, and damages to the tires, glass and interior parts of the car that may occur out of an accident are the responsibility of the user.
Premium Coverage
In case of double-sided accidental damage to the car during the rental period, the renter's financial responsibility is eliminated. It covers body damage that may occur on one side, when parked or while parked can be repaired up to € 100 without the need for a police report. For damages whose repair cost may exceed €100, a police report is sufficient.1 tire and windshield that may occur out of an accident are included in this guarantee. Any damage to the interior of the car is the responsibility of the user.
NOT INCLUDED IN ANY COVERAGES
●Traffic fines,sanctions and judicial costs related to traffic violations or law and tolls
● All costs derived from the use of the incorrect and/or lack of petrol.
● Beecar is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
● The loss of the vehicle documents , vehicle plates and missing car keys.
● If customers load the car with more than the stated capacity or vehicles are taken “off-road” (unpaved roads).
● It is not permitted to remove the vehicle's seats.
● If the driver is found to be under the influence of alcohol or drugs, found using their cellular phone at the time of the accident, crossing red lights.
●Providing no accident report in any damage, second or more parties documents (driving license, paperwork of vehicle,traffic insurance copy of second or other parties vehicles) and picture of the accident where both plate numbers are visible before moving the vehicle.
●Driving the vehicle by a driver other than the drivers specified in the rental agreement.
CUSTOMER SERVICE
Claims
All claims must be registered, within 30 days of the drop-off of the vehicle, by email on: info@beecarrental.com
You will receive a confirmation email with the details and file number that have been assigned to the claim. This file number must be quoted in the subject line of any further correspondence regarding the file in order to process the claim correctly.
*All the prices stated on this document include VAT.
